FAQ's

You will have more time with me, better communication, and minimal to no wait times. You will be able to text or call me with ANY questions. You no longer have to turn to Google or phone a friend since none of these sources will know your medical history better than I will. At Isom MD you get your own personal physician who is willing and able to see you same day or next day as well as evenings and weekends if necessary. The convenience and access are second to none. My entire focus is keeping you healthy and happy.

To this I say, ask yourself what are you currently getting for the insurance premiums you pay in addition to the co-pays? When trying to decide if you need to go to Urgent care or the emergency room, would you rather be triaged by a phone nurse or your physician that knows you. Unfortunately most people end up spending additional money to go to an urgent care or emergency room, when more the 65% of the people in the ER or Urgent Care could have been managed by their physician if they had access. I see membership as paying for true medical CARE. Paying your insurance premiums only pays for ACCESS, not for actual care. Having a personal physician will save you time and money.

In addition, better healthcare access correlates to overall better health outcomes and reduced hospitalizations. Having a personal physician is even better than having your friend or family member as a doctor because it alleviates any guilt when you want to ask a question or need a quick prescription sent.

In an actuarial study, it was found that Direct Primary Care practices resulted in fewer specialist referrals, hospital admissions, Urgent Care, and ER visits, which results in cost savings to you and your health insurer. In addition, you have the ability to visit with me and follow up as frequently as you want without any co-pays.

I have also partnered with pharmacies, labs, imaging and specialists to offer services to help you save additional money. For example, if through insurance, you have a $10 lab fee for just the lab drawn, this may be more than you would pay for the actual labs. But in all situations, you and I will discuss all the available options so that you can make the best decision for you.

You are welcome to use the traditional method of calling and leaving a voicemail if I’m unable to answer during office hours. Be assured that all calls will be addressed. I also utilize an app that allows you to send secure messages and for me to start a video call. This form of communication allows me to be available after-hours and weekends for urgent concerns. Telemedicine visits can be done immediately or scheduled.

You can schedule on-line, send a secure text or give me a call to schedule. You will have the option of choosing the type of appointment that best suits your needs. It may be an in-office visit or telemedicine. Once you are scheduled, you will either come to the office or answer your video call at the scheduled time.

You never know what the future holds for your health, so I would always recommend joining to take advantage of my time to get ahead of any problems that may pop up. If you aren’t sure if a membership is right for you, whether it be financial, or otherwise, you can always contact me so we can sit down and I can help you work through your decision.

Because my main priority is you and I want to make sure I’m available for you while maintaining little to no wait, same day or next day visits, as well as non-rushed visits, I cap my patient panel around 500 patients (versus traditional primary care doctors with 2000-3000 patients!)

Please call 911 and get to your nearest hospital for all severe and potentially life-threatening symptoms that require immediate medical attention, labs and imaging. For non-life-threatening situations please contact me via phone or text and I will respond with a plan of action. I would like to save you any unnecessary trips to an urgent care or emergency room. For stroke or heart-attack like symptoms always err on the side of caution and go directly to the emergency room for evaluation. If you are ever hospitalized, please contact me once you are stable. As your private physician, I would like to be involved in your hospital care—whether to speak to the emergency room physician or (deleted “the”) in-patient doctor to assist in your care. I am also happy to keep in touch with your family during your stay and help arrange for your care after you return home.

My practice welcomes all patients – no matter what kind of health plan you do or do not have. I like to say everything done within the walls of or by the practice is covered by the membership. If you need to go outside the office – like for labs, blood work, or specialists you can use your health plan like you normally would.

I recommend you continue to have some type of health plan coverage. If you are looking for a cost-effective way to obtain catastrophic care (childbirth, surgery, accidents, etc…), I recommend you enroll in a healthshare. This new type of health plan is affordable, provides great service, and is actually useful to alleviate any emergency medical bills.

My practice is excellent for the Medicare or Medicaid patient who values having unlimited access to a primary care physician that knows them. My Medicare or Medicaid patients pay practice fees directly, but Medicare or Medicaid coverage remains in place for everything else: specialists, testing performed outside of our office, and hospitalizations. Your Medicare and Medicaid will also cover labs. (services I prescribe as these are performed by an independent lab affiliate – delete) I can still refer, write prescriptions, and fully act as your primary care physician.

Some patients utilize their health savings (HSAs), flexible spending (FSAs) or health reimbursement accounts (HRAs) to pay our fees as “qualified medical expenses”. Legal experts have recommended these patients follow the best practice of paying annually or semi-annually. If requested, we can provide you with an invoice and/or submit a notice to your employer if any questions arise about our programs. Please note that we cannot provide tax or legal advice, and you should consult your own tax advisor for guidance.

I am committed to you for the long term; however if you are unhappy with the services OR for any reason wish to cancel your contract, you may do so with a 30-day notice. For cancellations after 90 days, any services already performed (i.e preventive exams) will be itemized for payment. Cancellations before 90 days will be assessed a fee equivalent to 90 days of service in addition to any services rendered. Any refunds will be granted after the service items are paid. All contracts are automatically renewed unless a 30-day notice is received by us not to renew.

You call us at 702-803-3024 or click this link to start the enrollment process!